Privacy Policy for Batavia Coast Dive & Watersports
Effective Date: December 9th 2024
1. Introduction
Batavia Coast Dive & Watersports (hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws. By accessing and using our website www.bcda.com.au and services, you agree to the terms of this Privacy Policy.
We reserve the right to update or modify this Privacy Policy at any time, so please review it periodically. Any changes will be reflected on this page, and the updated policy will be effective as of the date of posting.
2. Information We Collect
We collect various types of personal information in the course of providing our services, including, but not limited to:
- Personal Identification Information: Name, email address, phone number, and address.
- Payment Information: Credit card details or other payment information (through secure payment processing systems).
- Booking Information: Dive and watersport bookings, dates, locations, and related preferences.
- Device and Usage Information: IP address, browser type, device identifiers, usage data (including pages visited, time spent on the site, and activity on our site).
- Location Data: Geographical location data (when you enable location-based services).
- Communication Records: Emails, phone calls, and other communication between you and us.
- Other Data: Information you provide voluntarily, including feedback, surveys, or support requests.
We collect this information in the following ways:
- Directly from you when you interact with our website, make bookings, or contact us.
- Automatically through your use of our website, via cookies and other tracking technologies.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To process bookings, reservations, and purchases related to our diving and watersport services.
- Customer Support: To respond to your queries, support requests, or concerns.
- Improvement of Services: To improve our website and services based on your feedback and usage patterns.
- Marketing and Promotions: To send promotional emails or messages about upcoming events, offers, and new services (you can opt out at any time).
- Payment Processing: To process payments securely and complete transactions.
- Compliance: To comply with our legal obligations, including tax, regulatory, or reporting requirements.
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Third-Party Service Providers: We may share information with trusted third parties (such as payment processors, booking platforms like DiveShop360, and hosting providers) that help us provide and manage our services. These third parties are required to use your personal information only for the purposes for which we share it.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
- Legal Compliance: We may disclose personal information to comply with legal obligations, such as in response to a subpoena, court order, or government request.
5. Data Security
We are committed to ensuring the security of your personal information. We implement a variety of technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure, including:
- Secure encryption for sensitive data transmission (e.g., HTTPS for website access).
- Regular security updates and audits.
- Restricting access to personal information to authorized personnel only.
While we take reasonable steps to protect your information, please note that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit a website. We use cookies to:
- Remember your preferences and settings.
- Improve the functionality of our website.
- Analyze website traffic and usage patterns.
You can control cookies through your browser settings. However, disabling cookies may impact your experience on our website.
7. Your Rights and Choices
Under Australian law, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If your personal information is inaccurate or incomplete, you can request corrections.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
- Complaints: If you have concerns about how we handle your personal information, you can lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
To exercise your rights or for any privacy-related queries, please contact us using the details below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will take steps to securely dispose of or anonymize the data.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.
10. Children’s Privacy
Our services are not directed toward children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.
11. International Data Transfers
If you are located outside of Australia, please note that your personal information may be transferred to and stored in Australia. By using our website or services, you consent to the transfer of your personal information to Australia.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Batavia Coast Dive & Watersports
Email: info@bcda.com.au
Phone: (08) 9921 4229
Address: 118B NWC Hwy, Geraldton WA 6530
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy regularly.
This Privacy Policy was last updated on December 9th 2024.